SUPPORT / FREQUENTLY ASKED QUESTIONS

We’re here to make your life easier. We’ve included a list of frequently asked questions that may help you better understand the benefits of Case-Connect surgical scheduling software. Please take a moment to browse through some of the questions that have already come up. If you don’t see the answer to your question, please contact us. We’d love to discuss how Case-Connect can help you and your practice.

Absolutely! With Case-Connect’s secure hosting system, your patients’ private medical data will always be kept safe. We take the HIPAA safeguard principles seriously and take extra measures to ensure compliance and privacy.

One of the benefits of using a centralized surgical scheduling application like Case-Connect is that you will have access to the data from each surgery you have performed. Custom reports can be generated to group implant type, hospital, patient’s age, and more. You will have access to whatever information you need to grow your practice or streamline your processes.

With Case-Connect, surgery practices can designate as many users as necessary to complete the scheduling process. Each user will have a unique user name and password for security purposes. Many practices have multiple users to allow for vacations, sick time, and other scheduling conflicts.

After you complete the initial setup with Case-Connect, the majority of the participants of your cases will be in the system. Adding new participants after the initial set-up is as easy as can be. You will be free to change, add, or delete contacts with a simple, user-friendly process.

One of the best features of Case-Connect is its automated follow-up system. As each recipient confirms the surgery, you will receive real-time notifications via email. After the original schedule is sent out, Case-Connect will notify you of potential problems such as non-responders or missing information.

Since Case-Connect is a completely online application, all of the features can be accessed through any Internet connection: including a Smartphone or PDA. You can receive updates and confirmations wherever you are.

Case-Connect is a completely online application. There is no cumbersome software to install on your computer. All you will need is access to the Internet and an email account. It’s that simple!

Case-Connect does not require any long-term contracts. Use of the application is garnered on a month-to-month basis. Your practice is free to cancel at any time, with no penalties.

Case-Connect utilizes some of the most advanced technology for Internet security available today. In conjunction with force.com, we provide Secure Socket Layer (SSL) technology that protects your information using both server authentication and data encryption.

Case-Connect is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders.

No. Case-Connect requires almost no maintenance after the initial set-up. The application is extremely user-friendly and does not require the assistance of an IT team. Users familiar with email and the Internet will have no trouble running the scheduling program.

Of course, if you run into a challenge our representatives are standing by to help you get back on track.

Yes. In the past, rescheduling or cancelling surgeries has been a real nightmare for schedulers. With Case-Connect, cases can be rescheduled or cancelled with the click of a button. As with the original surgical scheduling application, Case-Connect will follow up with participants through confirmation emails and real-time updates.

Case-Connect includes every relevant participant in the surgical scheduling process. Sales Reps will be notified to ensure that the proper instruments and implants are delivered on time. Insurance issues are dealt with early. Hospitals are booked up front. Appropriate support staff is contacted and reserved. Each detail will be addressed long before the surgery, allowing for a smooth trip to the OR…every time.